Community standards

EcoS Fair Community Guidelines

Behavior standards for buyer-seller messages, reviews, shop teams, product questions, delivery communication, and marketplace communities.

Last updated: August 29, 2026
Version: 2026-08-29
Effective: August 29, 2026
Jurisdiction / language: GLOBAL · en

This policy remains subject to qualified legal review and does not itself establish that every operation is legally compliant.

Professional marketplace conduct

Buyers, sellers, riders, moderators, and shop teams must communicate professionally, avoid harassment or threats, protect private information, and use messages, reviews, and support flows for genuine marketplace needs.

Reviews and messages

Reviews must reflect real experiences and must not be bought, coerced, fake, retaliatory, discriminatory, or used to expose private information. Messages must not be used for scams, phishing, off-platform payment pressure, spam, illegal goods, or abuse.

Safety and disputes

Users should report unsafe products, misleading offers, suspicious payment requests, delivery problems, privacy violations, counterfeit goods, and abusive conduct through available Fair controls. EcoS Fair may preserve and review relevant records to resolve disputes and protect users.

Marketplace integrity

Users must not manipulate product ranking, search visibility, recommendations, leads, ads, availability, coupon use, checkout, delivery scans, or support workflows. Repeated or serious violations can lead to restricted features, removed content, suspended shops, or account action.